This year’s Auto Glass Week in Memphis saw a panel discussion discussing possible changes to be made to the ROLAGS, also known as the Repair of Laminated Auto Glass Standard. The panel was drive by members of the Auto Glass Replacement Safety Standards Council (AGRSS Council) and by members of the committee for the ROLAGS. These included such well-known names in auto glass repair as Automotive Glass Consultants’ Bob Beranek and NOVUS’s Keith Beveridge.
The ROLAGS is also called the American National Standard for Auto Glass Repair, and it was originally approved back on the 20th of June four years ago by ANSI, the American National Standards Institute, Inc. It covers material relating to windshield repair and replacement, including the types of breaks as classified by members of the industry, the requirements for recommending a windshield replacement over a windshield repair, the prerequisites or necessary characteristics of a good windshield repair or replacement, and so on. During the panel discussion, Beranek noted that the ROLAGS had not been altered in quite some time, and that the few alterations that had been made to it since its approval had been scanty. The note was most likely given to assuage participants in the discussion who were likely to react negatively to the idea of change in the auto glass standards, although there were no strong objections or violent reactions observed in the discussion as it proceeded.
One interesting proposition for the changes is that auto glass repair and replacement shops—at least, those aiming to comply with the ROLAGS—should be mandated to inform customers of appropriate drive-away times prior to and after an installation. There was much interest in the topic, and questions regarding the enforcement of such a rule were quick to come up in the discussion.
While most auto glass repair experts seemed ready and willing to admit that such a measure was perhaps only safe and desirable for consumers, they were also generally concerned about how the measure could be implemented and how shop owners and concerned organisations could make sure the measure was being implemented. Various suggestions were produced here, although nothing is set in stone just yet for this idea, which should improve customer satisfaction and experience: most car owners know little about auto glass installations or windshield replacements. Hence, providing them with added information should make them feel less intimidated by the world of automotive glass repair and also improve the results of technicians’ efforts, as all parties shall be making more informed decisions.
The committee hopes to finish all discussions and votes on the ROLAGS changes soon, as the plan is for the new and revised standard to be set before the ANSI before 2011 passes.