Windshield Replacement Claim Lost By State

by Windshield Replacement Phoenix on September 26, 2011

In Oklahoma City, Oklahoma, a rather troubling incident happened to one driver July of this year.  Jade Gilbert, a local and a mother of four children, was stunned when her daily drive lead to a near-lethal accident: one of the raised pavement markers on the road came up and flew into her windshield as she was driving, not only creating a crack but actually shattering the glass and passing through the laminated glass.  The resulting damage could not be addressed by a windshield repair but clearly required a windshield replacement, according to all witnesses.  Certainly, a look at the photographs agrees with the claim.

The raised pavement marker—also called a road reflector—drove into the passenger’s side of the windshield and created a break the size of a human head, fracturing the auto glass inwards and erupting through it to land on the passenger’s seat.  The biggest horror of the accident, according to Gilbert, was that said seat was where her children usually sat.  Fortunately, none of Gilbert’s children were in the vehicle at the time, although imagining the dire ramification of the situation had it been otherwise is certainly sufficient to alarm anybody.

Gilbert’s insurance policy was capable of covering the cost of a windshield replacement for her vehicle.  However, Gilbert considered it more appropriate to file her claim with Oklahoma’s Department of Central Services instead, given that the accident was technically the result of a faulty public work.   She summarily filed a claim with the DOC and was told to wait.  Unfortunately, that wait has now passed the two-month mark—and may well go on for a few more months, according to Gilbert and the DOC.

The problem, apparently, is that the DOC has misplaced Gilbert’s claim: no small irritation to the mother of four, who has to figure out ways to transport all her children to the various places they need to be without the use of one of the family vehicles.  The vehicle whose auto glass was damaged and which needs a windshield replacement is still currently parked in her driveway, of no use to Gilbert and possibly even at risk of vandalism or car theft due to its sad appearance.  When the DOC was contacted for comment, they claimed that Gilbert shall have to submit another file in order for them to process her claim properly.  According to the Department, there is a deadline for filing claims like this, and it is a year from the day of the incident itself.  Furthermore, the Department claimed that the usual time for claims to be processed is about three months—quite a long wait for Gilbert, if so.  They also stated that filers of auto glass claims were often contacted in around seven days following filing.

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